Privacy Policy

This Privacy Policy describes how Elevate Coach collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency about how we handle your data. We understand that trust is essential when you engage with our personal development and life coaching services, and we take our responsibility to protect your information seriously.

Information We Collect

We collect information in several ways to provide and improve our coaching services. When you register for courses or subscribe to our services, we gather personal details such as your name, email address, phone number, and payment information. As you browse and interact with our website, we automatically collect usage data including your IP address, device type, browser information, and pages visited. We also collect information through cookies and similar tracking technologies to enhance your browsing experience and understand how you use our platform.

Additionally, when you contact us directly or complete forms on our website, we collect any information you voluntarily provide, such as messages, inquiries, or feedback about our personal development courses.

How We Use Your Information

We use the information we collect to deliver and maintain our life coaching and personal development services. Your data helps us personalize your learning experience, provide course recommendations, and communicate important updates about your coaching journey. We use your contact information to respond to inquiries, send course materials, and provide customer support. Payment information is processed securely to complete transactions and manage your subscription.

We also analyze usage data to improve our website functionality, understand user behaviour, and develop better self-improvement courses. With your consent, we may send promotional content about new courses or services. We never sell your personal information to third parties and only share data when necessary for service provision or legally required.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information at any time. Under UK data protection laws, you can request a copy of the data we hold about you and understand how we process it. You have the right to withdraw your consent for marketing communications and can opt out of promotional emails by following the unsubscribe link in our messages.

You also have the right to request the deletion of your account and associated data, subject to certain legal obligations. If you believe we have processed your information unlawfully, you have the right to lodge a complaint with the relevant supervisory authority. To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These cookies help us remember your preferences, understand how you interact with our courses, and improve our services. Some cookies are essential for website functionality, while others are used for analytics and marketing purposes. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for extended periods.

You can control cookie preferences through your browser settings and choose to accept or decline non-essential cookies. However, disabling certain cookies may affect your ability to use some features of our platform. For detailed information about the cookies we use, please refer to our separate Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses encryption technology, secure servers, and regular security audits to maintain the integrity of your data. We restrict access to personal information to authorised employees and service providers who need it to perform their duties.

While we strive to protect your information using industry-standard security practices, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and to be cautious when sharing personal information online. If you suspect any security breach or unauthorised access to your account, please contact us immediately.

Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies before providing any personal information. When you access third-party services through our platform, their privacy policies and terms will govern your use of those services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting to our website, and the "Last updated" date at the top of this policy will reflect the most recent revision. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.